outsourcing.. buisnesses love it. well i really dont care where a company gets empleyees or contracts them from..
companies are there to:
a) make money
b) provide a service
so however they choose to make this money is dictated by their investors and the like. BUT GODDAMN PROVIDE A SERVICE. recently ive spoken to dell 4 times in regards to my notebook purchase (there was an error that happened with the order. but thats all ok now) the problem is that they outsource their call centers. The *only* problem i see with this is I CANT BLOODY UNDERSTAND THE PERSON IM TALKING TO. look, i have friends from all nationalities and backgrounds (yes including indians) with varying levels of english competency, i get along with them fine, and they're great people.. but for a company to provide a service to customers where their staff can barely speak or understand english is ****ing appaling. eventually the staff and I understand each other, but i GUARENTEE you the average australian person would not have a *clue* what these people are saying, nor the patience to put up with them.
What kind of public image does this show for dell?
oh its not only large US companies that have this problem.. telstra/optus are in the same boat.. just call emup and see how much *fun* it is...
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