A couple weeks ago, my monthly ticket was overwritten by a bloody stupid ticket machine... Two weeks gone! Just like that. The bus driver told me to ring Metlink. Metlink told me to ring Onelink. Onelink gave me their website address.
I downloaded a refund form, filled it out and sent it off with my defective ticket. Then today, in the mail, I got a letter from Onelink - a cover letter apologising for the inconvenience and two bonus weekly zone 1+2 tickets. I could've done with refund money but I'm not complaining.
So... kudos to Onelink. One week turnaround time. Not too shabby...
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1 comment:
just post them a piece of turd. with a letter of thanks. mebe theyll get the point
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